Privacy Policy

Who We Are

This Privacy Policy describes how tecprospects (tecprospects Limited) collects, uses, and protects your personal information when you visit our website and engage with our services. We are committed to protecting your privacy and handling your data responsibly and in accordance with applicable data protection laws.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you submit contact forms or inquiries, we collect your name, email address, phone number, and message content.
• Usage Data: We automatically collect information about how you interact with our website, including IP address, browser type, pages visited, time spent on pages, and referring URLs.
• Cookie Data: We use cookies and similar tracking technologies to enhance your browsing experience and understand user behaviour.
• Location Data: We may collect general location information based on IP address, but we do not collect precise geolocation without your consent.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: When you provide explicit consent, such as subscribing to newsletters or completing contact forms.
• Legitimate Interest: To improve our services, conduct analytics, and enhance user experience, where our interests do not override your privacy rights.
• Legal Obligation: Where required by law, including tax, accounting, and legal compliance requirements.
• Contract Performance: To provide services you have requested or to respond to your inquiries.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To improve and optimise our website and services based on user behaviour and preferences.
• To conduct analytics and understand how visitors use our site.
• To send newsletters or marketing communications (only with your consent).
• To comply with legal obligations and protect against fraudulent activity.
• To personalise your experience and provide content relevant to your interests.

Data Retention

We retain your personal information for specific periods based on the type of data and the purpose of processing:

• Contact Form Messages: Retained for up to 24 months after the last interaction with your inquiry, unless required longer for legal or business purposes.
• Analytics and Cookie Data: Retained for up to 14 months to track user behaviour and website performance trends.
• Server Logs and IP Data: Retained for up to 12 months for security and troubleshooting purposes.
• Marketing Preferences: Retained until you withdraw consent or request deletion.
• Legal Records: Retained for the duration required by Irish and EU law, typically up to 7 years for tax and accounting purposes.

After these retention periods expire, we securely delete or anonymise your data. If you request deletion, we will comply within 30 days unless legal obligations require us to retain the information.

Your Rights

Under Irish and EU data protection law, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete data.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can request that we limit how we use your information.
• Right to Data Portability: You can request your data in a portable format to transfer to another service.
• Right to Object: You can object to processing based on legitimate interest or marketing communications.
• Right to Withdraw Consent: If we process data based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, remember preferences, and conduct analytics. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser, though disabling certain cookies may affect website functionality. We use both session cookies (temporary) and persistent cookies (long-term). A detailed Cookie Policy is available for your review, explaining each cookie type and your options.

Third-Party Data Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share data with:

• Service Providers: Hosting providers, analytics services, and email platforms that assist us in operating our website.
• Legal Authorities: When required by law or to protect our legal rights and safety.
• Business Partners: Only with your explicit consent for specific purposes.

All third parties are contractually obligated to maintain data confidentiality and use it only for specified purposes.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, and destruction. These measures include encryption, secure servers, and regular security audits. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you to use strong passwords and maintain the security of your personal devices.

Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account. Parents or guardians who believe their child has provided information should contact us immediately.

International Data Transfers

Your information is processed and stored within the European Union and in compliance with GDPR. If data is transferred outside the EU, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions recognised by the European Commission.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our website following such changes constitutes your acceptance of the updated Privacy Policy.